Front of House Manager
The Hound
Front of House Manager
Full Time • The Hound
The Hound's passionate about crafting excellence to foster authentic hospitality.
The Front of House Management team at The Hound is responsible for overseeing the delivery of the highest level of customer service while ensuring that all guests leave satisfied with the service and food/beverage quality provided by the staff of the restaurant. Restaurant managers oversee the daily operations of the restaurant, while ensuring company standards and procedures are being upheld and followed.
The restaurant manager will need to continually motivate the staff, educate the staff, and support the staff’s effort in delivering excellent customer service. The restaurant manager will in turn be the liaison between the restaurant employees and the restaurant’s General Manager and Owner(s). The manager must help The Hound meet revenue goals through managing volume of the restaurant and they must help control costs of operations through labor management and purchasing procedures. A front of house manager will assume various other responsibilities as well such as these below:
Responsibilities
- Coordinating daily restaurant operations from opening the restaurant, to overseeing service, and closing the restaurant each night.
- Ensuring the consistent delivery of superior food and beverage service
- Overseeing daily cash reconciliation and control of minor expenses
- Creating schedules for the staff each week
- Maintaining and fostering strong working relationships with both Front of House and Back of House staff.
- Anticipate and respond to customers’ needs/complaints
- Supervise the daily responsibilities of all Front of House staff
- Hiring, onboarding, training, coaching, and correcting front of house employees.
- Continue the growth of The Hound through ideas and implementation of new, exciting, & efficient standard operating procedures.
- Manage restaurant supplies and minimize waste in all departments
- Promote a positive work environment
Requirements
- At least 1-4 years of managerial experience within a restaurant
- Proven leadership skills, validated through reference checks
- Proven customer service experience
- Strong leadership, motivational, and people skills
- Acute financial management skills
- Proficient computer skills and competency in programs such as Google and the Microsoft suite
Compensation & Benefits
- Salary ranging from $38,000 - $46,000 depending on experience
- Health Insurance
- Dental Insurance
- Stipend for Cell Phone
- Parking Access in Downtown
- Two Weeks Paid Vacation (eligible after 90 days)
This Job Is a job for which all ages, including older job seekers, are encouraged to apply
Job Type: Full-time
Salary: $38,000.00 per year or more depending on experience level
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Physical setting:
- Casual dining restaurant
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekend availability
Ability to commute/relocate:
- Auburn, AL 36830: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Compensation: $38,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Hound
Located in a historic building, The Hound has been a consistent local hotspot since its initial opening, breathing new life into the community. Designed with family and Auburn in mind, the restaurant echoes Southern hospitality, and features traditional American classics reimagined with heirloom ingredients. The Hound has become a culinary destination especially for Brunch under the culinary vision of Executive Chef and operating partner “Robbie” Nicolaisen.
Chef Robbie joined The Hound in late May of 2017 and has been a staple of the Alabama culinary scene since tying on his Hound apron. Chef Robbie’s background has brought a wealth of experience and creativity to the menu. The Hound's innovative menu items such as the “Chicken Fried Steak” (slow braised wagyu beef cheeks breaded and chicken-fried) or the “Bacon flight” (a selection of various styles of bacon produced in-house or thoughtfully sourced from crafted artisans) are key to The Hound’s success, as people travel near and far to try their famous dishes.
The Hound’s purpose is to provide an elevated dining experience within a warm and welcoming environment without pretentiousness. Our team of passionate and talented individuals are committed to providing innovative, yet approachable food and beverage offerings.
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Weekly Pay
Get paid every week!
Highly competitive base wages + culinary fee tips that are based on volume of food produced as a culinary team
Free Access to Teladoc Services
Free access for employee, spouse, and dependents to Teladoc services. Services include virtual general medical appointments 24/7, mental health & behavioral health therapy with live therapist, nutrition advice, expert medical advice, neck & back pain management, and dermatology consultations.
Company Subsidized Health Insurance for Full-Time Employees
Plans serviced by Blue Cross Blue Shield
Dental Insurance Access for Full-Time Employees
Access to Aflac Additional Subsidized Insurances
Discounted Employee Meals
And free employee meals for 8 hour shifts or double shifts
Opportunities for Advancement within our Growing Community
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